Privacy Policy and Data Compliance

This site www.poptopleisure.co.uk is owned and operated by Nulite Limited trading from 51 Hutton Cl, Washington, NE38 0AH.

Nulite Limited is committed to ensuring that your privacy is protected.  This privacy policy sets out how Nulite Limited uses and protects any information that you provide to us when you use our website or contact us.

The security of your information is important to us and if you have any concerns or would like to know more about the information we hold about you please feel free to get in contact.

What information do we collect from you?

We collect data from our customer and suppliers including information such as your name, email address, telephone numbers and addresses, email and responses to emails and this information is held on our computers and in some instances online in a password secured database.  If you want to see the full extent of the information that we hold on file for you then this can be provided on request.

How can I access the information that you hold about me?

You can access information on request free of charge** by contacting us directly. 

Your primary contact for any enquiries relating to our privacy policy and your data is Jordan Maughan who can be contacted in writing - Nulite Limited, 51 Hutton Cl, Washington, NE38 0AH, via email sales@nuliteltd.com or by calling 0191 419 1111.

** If your request is repetitive or will require extensive administrative work without a strong valid reason then there may be an administration charge however we will advise you once you have made your request.

We will endeavour to respond to any requests for information within 15 working days.

Why do we collect this information?

Any information that you enter into a form on this site other than credit card information is retained by us to assist with handling your purchase or enquiry.

We collect data from our customer and suppliers including information such as your name, email address, telephone numbers and addresses, emails from you and responses to those emails. This information is held on our computers, in paper format and in some instances online in a password secured database. For some customers we also hold information information like the date of your order and the products purchased or details of services we have provided.  We retain customer contact information so that we can contact you if necessary relating to work that we are currently undertaking for you.  We use contact information to send out marketing notifications (with your consent) about new products and services we provide. We also use contact information to invoice for work undertaken or to update you about important changes to any services. If you want to see the full extent of the information that we hold on file for you then this can be provided on request.

Who might we share your information with?

We share some information with third party service suppliers as required to enable us to deliver our service to you for example our website design company has access to our online database for administrative purposes and they use a dedicated hosting company to host our website or we may need to deliver your goods via courier and provide your name and address to the courier company. Your information is only shared with third parties as and when required to allow us to provide you with a service/product or in administering that service and it is on the understanding that any information you provide to us should be used exclusively for the purpose of delivering our service.

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

What do we do with your information?

The information we hold about you is used to assist us in the process of conducting business with you. We may on occasion, if you have consented, also use your information for marketing purposes to be able to send out updates that may be relevant to you.  We do not use the information to profile you in any way as a customer or restrict our services or our support in anyway based upon the information that we hold on file.

How long do we hold your information for?

We hold information as required by law for accounting purposes and we do not delete this information.  Details of email communication are usually held for a period of around 2-3  years as we may need to refer back to previous communication for business purposes.  If we believe that you will no longer be working with us then we will remove your contact information and any associated data upon request or we will ensure that the data is removed at a convenient time in our administration schedule.  We are committed to conducting a yearly review of the data we hold at which point we will decide whether or not that data is required and delete as necessary.  We will also conduct a data review if there are any significant changes in circumstances.

How do you use cookies on your website?

We may at times use cookies on our website to help with ecommerce transactions and to identify that you are logged in.  In some instances cookies also allow us to keep you logged in between visits to our site.  A cookie in no way gives us access to your computer and we do not store sensitive information in cookies that we set.  A cookie is a small file which is placed on your computer's hard drive by your web browser.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you wish or you can choose to disable them on our site if you wish.